Air Caraïbes

Developing the digital ecosystem

Our intervention

UX / UI
Development
Consulting

Intro

Offer a seamless digital experience that matches the company's offering.

With an ever-increasing number of passengers carried and a flourishing reputation, Air Caraïbes wants to evolve its digital system to reflect the company's operational performance, via a constantly evolving ecosystem that is as close as possible to its customers' needs. This ecosystem comprises a responsive Drupal website, a customer area and a mobile application.

Our expertise

01. UX UI design
We intervene at all levels of design and implementation: co-design workshops, benchmarking, definition of personae, user paths, user stories, etc.
02. Digital strategy
We support Air Caraïbes in defining the tools of its digital ecosystem and their evolution.
03. Development
Drupal responsive development.
Android and IOS application development.
04. Hosting and TMA
Meet the challenges of high platform stability and performance with a 24/7 hosting and facilities management solution adapted to the company's constraints.

A site maintained on a daily basis, with preventive and corrective maintenance to ensure perfect project quality.

Constantly evolving sales tools

A booking tunnel based on Amadeus technology, with strict constraints.A booking engine that displays the best prices in real time for an optimized experience.

To meet the challenge :

Optimized user paths

High availability of services.

A Drupal site interfaced with Amadeus services

New tools to serve the company's customers

To maintain a close relationship with its customers, Air Caraïbes also offers :

A personal space where customers can find information about their loyalty program and flight history. Data is updated in real time, thanks to interfacing with the company's CRM system.
An application to accompany them at every stage of their trip.

The little extra

Customer journey analysis

An application optimized for iOS and Android.